Business Clown Home Contact Us Guest Book Shop Banner Links

Google

About CEO
Clown Code of Ethics
Clown Lingo
What Is Comedy?
Your Best Props
Business Clown
A Charlie Thought!
Comedy Gags
Clown Character
Humor Therapy
Red Nose Review
Clown Chat

 

The Phone Is Ringing, What Now?  By Neale Bacon

    One of the things I hear most often from fellow clown locally, and around the world on the net, is how to deal with the booking phone call. As most of our bookings will come over the phone, it is important how we handle those calls.
    

    First of all, I think the most important thing is not to fall into the trap of answering that first question “How much?”. That is almost always the first question I get asked, and I always say, “Well, each show is custom tailored to the audience so let me get some information from you first”. This tells the client that you aren’t any old clown, doing the same old show. They are going to get a custom tailored show, so you must be a real professional.
   

    The next thing is that it allows you to find out the who, what, where, and when of the party. This will help you plan in your head what you will do so you can explain to the parent what you will do. I always try to keep a pen and pad by the phone to get the particulars so I can refer to them during the conversation. I usually ask how old is the birthday child, what age range of guests, how many etc. then I tell them about my show. For example, “Oh Billy will be six. That’s a great age for a clown show. The show itself is a mix of magic tricks and clown silliness with lots of audience participation. There is also an appearance by Binky the Bunny who is my rabbit puppet. The kids will really laugh as poor Binky tries to do magic but doesn’t always succeed. In fact, the kids end up helping him to do the magic. For the grand finale Billy becomes my special magical clown assistant for the Super Duper Birthday trick and in the end, he magically produces a birthday gift for himself which is the Professor Pickles Coloring Book and Crayons. The show runs about 40 minutes, and the cost is XXX. For XX more you can get the Deluxe Party, in which  Professor Pickles will also make a balloon animal for each child to take home and the Magic Birthday Present is a real set of magic tricks . So would you like to book a regular party or the deluxe party with the balloons and special magic kit?”
   

    The last question follows the number one rule in sales, ask for the sale. If they still hesitate, tell them you have a website (if you do) and refer them there. My website has pictures of me performing, lots more information and most importantly, it has quotes from previous clients.

    One other thing about the phone call is how your phone is answered. I have my answering machine all at all times, but I also have teenagers who genetically are conditioned to automatically answer a ringing phone, so I have coached them on how to take a message so I can call them. You want to make a good first impression, and no matter how cute they are, a three year old answering your phone doesn’t do that. The biggest thing with phone calls is be prepared, know what it is you offer and what makes you special. In my case they are not just getting any old clown, they are getting Professor Pickles.

good luck,

Neale Bacon

Professor Pickles The Clown

Related Articles:

Up-Sell Your Show
Target Your Market
Free Publicity
Becoming Boss Clown
PartTime Professional

LINKS
CEO Banners
 
Performing Arts
Schools

Circus

Comedy

Puppetry

Storytelling

Theatre

Vocal
Music
Youth Camps
Skill Related
Acrobatics
Contortion
Juggling
Mime
Magic
Puppetry
Storytelling
Dance
Performers
Clowns
Jugglers
Magicians
Mimes
Acrobats
Circus
Buskers
Storytellers
Puppeteers
Ventriloquists
Circus Listings
Other knowledge resources
Knowledge Hound
Circus Friends
Hall of Fame
 Kennedy Ctr
 Clown Forum

About CEO ] Clown Code of Ethics ] Clown Lingo ] What Is Comedy? ] Your Best Props ] [ Business Clown ] A Charlie Thought! ] Comedy Gags ] Clown Character ] Humor Therapy ] Red Nose Review ] Clown Chat ]

© June, 2004 CEO . All rights reserved.
Page Modified: 06/10/04
contact us
Have you found your red nose?